PMIT.EU Blog» ITIL

ITIL v3 Manger’s Bridge – the way to ITIL Expert my impressions after the training

Mateusz Jasny — Fri, 31 Jul 2009 19:33:04 +0000

If you are already happy holders of ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification.

“Red Badge” holders should attend [...]

What the KPI really are? Definition of KPI

Mateusz Jasny — Tue, 26 May 2009 22:46:56 +0000

KPI is the abbreviation for key performance indicators; I think that is probably one of the most abused words in the business language. I can safely say that it has gained the status of the so-called buzzword. Nowadays, practically there is no presentation of IT system or service system for, which does not [...]

ITIL – Six Sigma vs ITIL or together PDCA and DMAIC

Mateusz Jasny — Sat, 06 Dec 2008 11:55:10 +0000

Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola.

Nowadays, Six Sigma can be seen at three different levels:

the level of metrics – that is 3.4 defects per million opportunities (DPMO). the level [...]

ITIL, is there something new?

Mateusz Jasny — Tue, 18 Nov 2008 20:41:03 +0000

Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think.

“You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”

I can partly agree with [...]

ITIL training for free (almost)

Mateusz Jasny — Sun, 12 Oct 2008 11:39:46 +0000

Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)

Typically, the cost of foundation [...]

ITIL = Best Practices = mediocrity ?

Mateusz Jasny — Tue, 16 Sep 2008 20:04:30 +0000

According to Dilbert…

An interesting topic for consideration at the long winter evenings

If ITIL is the best practice in IT service management and the best practice means universal acceptance in a given industry and doing what others do, one can come to the conclusion that result of ITIL [...]

Frameworks in management of IT

Mateusz Jasny — Fri, 05 Sep 2008 17:39:16 +0000

There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]

Facts on IT Service Management

Mateusz Jasny — Tue, 15 Jul 2008 21:38:59 +0000

Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]

When choosing Outsourcing Company ITIL is important – Gartner says

Mateusz Jasny — Wed, 25 Jun 2008 19:25:51 +0000

In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.

In both cases, Gartner indicates that customers already pay attention to whether the external service provider applies ITIL. What’s more, in the case of the [...]

Sample exam (mock exam) ITIL Foundation – third version

Mateusz Jasny — Fri, 22 Feb 2008 07:15:41 +0000

If you are interested in the sample ITIL v3 Foundation exam…

Please visit APMG-EXAMS then choose:

-> ITIL v3 Foundation Exam

then

-> Start the Exam

and finally

-> Sample Online Exam

And you can start sample ITIL Foundation version 3 exam, so good luck on the real test.