Written By: Mateusz Jasny on October 12, 2008 14 Comments
ITIL training for free (almost)

Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)

Typically, the cost of foundation [...]

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Written By: Mateusz Jasny on October 7, 2008 3 Comments
Enterprise Risk Management with M_o_R framework – Management of Risk

M_o_R is a framework, which role is to help in risk management introduction throughout the organization – it is complete and leads us from the beginning stage of developing strategies and policies of risk management to the manageing a risk at the operational level.

The first edition of M_o_R was a response to Read more about M_o_R more→

Written By: Mateusz Jasny on September 16, 2008 2 Comments

According to Dilbert…

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Written By: Mateusz Jasny on September 5, 2008 No Comment

There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]

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Written By: Mateusz Jasny on August 25, 2008 No Comment

How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which [...]

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Written By: Mateusz Jasny on July 23, 2008 No Comment

Last month I tried to answer the following question: “how to win people to project management, and show the value provided by project management”. While writing article doubts appeared, how can anyone be sure that project management contribute any value?

Last week I got an answer to that [...]

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Written By: Mateusz Jasny on July 15, 2008 4 Comments

Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]

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Written By: Mateusz Jasny on July 1, 2008 1 Comment

I would like to recommend you the webinar about IT Governance (I think it should be interesting, because there is not much valuable source on this topic), which takes place on July the 17th.

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Written By: Mateusz Jasny on June 25, 2008 No Comment

In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.

Read more about ITIL and outsorcing providers. more→
Written By: Mateusz Jasny on June 19, 2008 2 Comments

This time, No comments, have fun watching it.

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Written By: Mateusz Jasny on June 18, 2008 No Comment

One of the many problems which PMOs / P3Os are facing is how to convince middle and operational management to the idea of project management.

Read more about conviencing management to the project management. more→
Written By: Mateusz Jasny on June 12, 2008 3 Comments

IT Governance recently became very popular, but where can we find more information about it?

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Written By: Mateusz Jasny on June 4, 2008 No Comment

Not so long ago I wrote about OGC plans to create the P3O standard, whose goal is to describe work conducted by project management offices. But what does the modern project management office look like? On behalf of PMI, Brain Hobbs from the University of Quebec did research on [...]

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Written By: Mateusz Jasny on May 27, 2008 No Comment

The new veriosn of ITUP (7.1.3) has been relased. You can download it from here.

Read more about ITUP more→
Tags: [cobit, ibm, itil v3, itup]
Written By: Mateusz Jasny on May 26, 2008 1 Comment

Now and again, I see people confused or are not sure about what the difference between Configuration Management and IT Asset Management is .

Read more on diffences on Configuration an dAssets Management more→
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