Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)
Typically, the cost of foundation [...]
Read more about getting a cheap ITIL trainning more→
M_o_R is a framework, which role is to help in risk management introduction throughout the organization – it is complete and leads us from the beginning stage of developing strategies and policies of risk management to the manageing a risk at the operational level.
The first edition of M_o_R was a response to Read more about M_o_R more→
According to Dilbert…
There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]
Read more about IT Management frameworks more→How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which [...]
Read more about service catalog templates more→Last month I tried to answer the following question: “how to win people to project management, and show the value provided by project management”. While writing article doubts appeared, how can anyone be sure that project management contribute any value?
Last week I got an answer to that [...]
More on importance of project management more→Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]
Read more about facts on IT Management more→I would like to recommend you the webinar about IT Governance (I think it should be interesting, because there is not much valuable source on this topic), which takes place on July the 17th.
In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.
Read more about ITIL and outsorcing providers. more→One of the many problems which PMOs / P3Os are facing is how to convince middle and operational management to the idea of project management.
Read more about conviencing management to the project management. more→IT Governance recently became very popular, but where can we find more information about it?
Read more about knowledege resources for IT Governance more→
Not so long ago I wrote about OGC plans to create the P3O standard, whose goal is to describe work conducted by project management offices. But what does the modern project management office look like? On behalf of PMI, Brain Hobbs from the University of Quebec did research on [...]
Read more about PMOs more→The new veriosn of ITUP (7.1.3) has been relased. You can download it from here.
Read more about ITUP more→Now and again, I see people confused or are not sure about what the difference between Configuration Management and IT Asset Management is .
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