Formation d'ITIL pour libre (presque)
Inspiré par LUI l'article du sceptique « Comment assembler toute bibliothèque de référence d'ITSM que vous avez besoin pour $211 », J'ai décidé de décrire comment à bon marché (ou même presque pour libre) on peut obtenir la formation d'ITIL (V2 et V3)
Typiquement, le coût du cours de e-étude de niveau de base pour ITIL v2 ou v3 est plus ou moins de plusieurs centaines de dollars, le coût de le traditionnel est souvent plus de mille dollars. Ainsi, on peut-il avoir une formation d'ITIL meilleur marché ou presque pour libre ?
Je pense, la réponse est oui, à condition que vous ayez un peu d'individu-nier et vous pouvez s'habituer à l'e-étude.
Ainsi quel est le prix ? Dans certains cas, il est presque pour libre. Vous payerez jusqu'à $99, mais si vous êtes un résidant d'un de pays suivants vous payez seulement 17 $, et si vous êtes un étudiant que le prix est très attrayant - seulement $ 19. Pour ce prix, vous obtenez l'adhésion du ACM.
Mais que diriez-vous de l'ITIL ? Comme une partie d'adhésion dans ACM vous accèdent à la bibliothèque de formation de Skillsoft avec plus de 3000 e-cours et plus de 1.000 livres dans les bibliothèques en ligne de Books24×7 et de safari.
Ce qui suit directement lié aux articles d'ITIL est disponible :
E-cours de Skillsoft.
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ITIL : La gestion de bureau et d'incident de service
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ITIL : Gestion de configuration et de dégagement
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ITIL : Gestion de problème et de changement
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ITIL : Gestion financière et de sécurité
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ITIL : Niveau de service et gestion de capacité
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ITIL : Gestion de continuité et de disponibilité
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ITIL Foundation Overview
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ITIL Orientation
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Conscience culturelle d'ITIL
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Bases de bibliothèque d'infrastructure de technologie de l'information de TestPrep (ITIL) - préparation pour l'examen de base d'ITIL (V2) (faux examens d'ITIL v2)
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Les bases de bibliothèque d'infrastructure de technologie de l'information de tutelle (ITIL) - questions d'échantillon pour le journal livré par examens par l'intermédiaire de l'E-mail, il y a également une possibilité de consultations d'E-mail avec un mentor de cours.
ITIL V3
- ITIL V3 - et le cycle de vie de service d'ITIL
- ITIL V3 - Service les processus de conception
- ITIL V3 - Service les principes fondamentaux de conception
- ITIL V3 - Principes fondamentaux de programme de service
- ITIL V3 – Continual Service Improvement Fundamentals
- ITIL V3 – Service Operation Processes
- ITIL V3 – Service Operation Principles and Functions
- ITIL V3 – Service Strategy Processes
- ITIL V3 – Service Transition Processes and Principles
- TestPrep ITIL V3 Foundation (ITV3F) – preparation for the ITIL Foundation exam (V3) (ITIL v3 mock exams)
- Mentoring ITIL V3 Foundation (ITV3F) – Sample questions for exams delivered daily via e-mail, there is also a possibility of e-mail consultations with a course mentor.
The trainings can sometimes be seemed a little tiring and lengthy (i think it’s caused by its redundancy introduced in order to better learn a course material), but meet their goals. You can also listen to a lector reading a course content and have access to training in the offline mode. After the completion of each of the courses and passing the test you can print a certificate of training completion.
Sample course certificate
In addition to this, you can find courses preparing for HDI Customer Support Specialist certification (CSS).
What’s more, it’s only a drop in the sea of all available courses, the total amount is more than 3000, and they relate to issues such as human resources management, finance, six sigma, project management, programming, marketing, Cisco, Microsoft, Novell, Sun, and many, many others – the full list of courses (though not necessarily the current one is available here.)
In the electronic library of books you can also find following ITIL-related publications:
“ITIL v3 Foundation Certification Training Program – Stephen Bajada (Books 24×7 library)
“Implementing ITIL Configuration Management” – Larry Klosterboer (Safari library)
There are also other books (for example 3th edition of PMBOK). Following links show the content of the libraries (unfortunately, you have to combine information from 2 sources, because there’s no one up-to-date list of available books)
Books from a library Books 24×7
Changes in the Library Books 24×7 – October 2008
Changes in the library Safari – October 2008
Find out more:
Tags: acm, books24x7, certification, exam, free, infrastructure, ITIL, itsm, pmbok, thoughs
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Tags: acm, books24x7, certification, exam, free, infrastructure, ITIL, itsm, pmbok, thoughs
Pełna zgoda. E Learning to jest opcja. Bez kosztu trenera, sali, obiadu, dojazdu.
Ale też bez jakości trenera, przyjemności obcowania z innymi uczestnikami, dzielenia się doświadczeniem, a i zjeść trzeba.
Jest taniej, ale czy lepiej? W warstwie teoretycznej można wkuć. Ale czy o teorię chodzi?
Z doświadczenia wiem, że najlepsze są szkolenia podczas, których wywiązuje się dyskusja. I często większą wiedzę można wynieść z wymiany poglądów / doświadczeń a nie z samej teorii.
Wiadomo, e-learning nie zastapi nigdy szkolenia stacjonarnego, czas potrzebny na przyswojenie materiału podobny, jakość niższa, cena też. Myślę, że to fajny sposób, żeby się zorientować w temacie, a na “prawdziwe” szkolenie choćby do kolegów z CT Partners warto zawsze się wybrać!
Dzięki!
Świetna sprawa.
Właśnie się zarejestrowałem.
pozdrawiam
We offer some excellent online programs for all the V3 certification programs. The pograms were ctreated by ITIL V3 Experts with deep rooted practical experience and are accredited by ISEB. The delivery model is streaming video which includes the instructor lectures along with the student courseware online. We also offer tierred pricing for the International marketplace.
The key to good ITIL training is not the quality of the materials or the mock tests. The key is a good instructor who brings the materials to life and connects the real world to the theory of the framework. Without this, you wind up with people who can pass the test but can’t use ITIL for anything other than four letters on a business card, and think that ITIL is something you implement in organization, or worse yet, think implementing a tool is implementing ITIL. The whole thing falls apart, and then people think ITIL is a bad thing, when in fact the problem is not ITIL, it is the ignorance of the people trying to use it.
I have run many advanced ITIL Managers (Masters) courses in the past with a mixture of delegates some of whom have done elearning to get their Foundation certificate. There is a huge gap in their ITIL knowledge, they lack the information that would have been passed on mb a trainer who has been there, and implemented ITIL processes. I actually had one delegate who took an on-line exam on the Friday before attending the Managers course on the Monday. He took the exam 3 times on-line before he passed. We had a challenging week……
Steve, I agree with your comments based on the type of online ITIL training programs that have been available so far. We spent several months working with enteprise clients to create a new online program that would enable students to walk away with the same experience that they get form the classroom. You can see a sample at http://www.itsmsolutions.com in the Product & Services section.
Interesting information as I am taking my first ITIL Course tomorrow and the exam on Friday. I already have a masters in IS and a masters in PM. Will it be that difficult for me? The sent us the manual prior to class.
I think, ther will be no problems for u, to pass it.. Good luck!