If you are already happy holders of  ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification.

“Red Badge” holders should attend [...]

Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)

Typically, the cost of foundation [...]

How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which [...]

The new veriosn of ITUP (7.1.3) has been relased. You can download it from here.

ITIL version 3 has been available for almost a year and still has no ITIL Self-Assessment (MS Excel workbook allowing “simple” maturity assessment processes in the IT organization). Although several companies try to fill this gap, but theirs tools aren’t free. It all was true till now.

In the previous article on ITIL Foundation 3 exam I recommended you a page with a sample version of the exam, if that is not enough for you I encourage you to check following sites:

If you are interested in the sample ITIL v3 Foundation exam…

Don’t you have ITIL version 3 books? Are you wondering, which version to choose? It is better to buy the book, PDF, or an online access?