Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]
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Written By: Mateusz Jasny on July 1, 2008
1 Comment
I would like to recommend you the webinar about IT Governance (I think it should be interesting, because there is not much valuable source on this topic), which takes place on July the 17th.
Written By: Mateusz Jasny on June 12, 2008
3 Comments
IT Governance recently became very popular, but where can we find more information about it?
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